What is the obligation to register an account with Factoryprice.eu wholesaler?
Registration is necessary due to the contract of sale. Signing up to the wholesale store itself is very simple and takes a few minutes. Simply provide your name, company name and TIN, address details for handling future orders and deliveries, and an email address that will serve as your login. Registration does not involve any fees, has been and always will be for free.
I don’t have a business — can I register a private person’s account?
We only cooperate with active operators, so you need to register a customer account with the indication of the TIN number (business or company), UTR number (UK self-employment) or other tax identification number applicable to your country. You can find detailed information here: Where to get a TIN or other tax identdifier. After registering your account, our Administrative Department will verify the data entered and send an automatic message confirming the status of the wholesale client.
Can a registered wholesale customer account be deleted?
Of course, at any time you can opt out of having an account in our wholesaler. If you decide to delete your account, please contact our Customer Service Service — we will help you permanently delete your data.
UPDATE DATA IN PROFILE
What to do when I forget my password?
We know that the more data we have to operate, the easier it is to forget one of them. If you forget your password to access the wholesaler website, you just need to click on the link “I can’t remember your login or password” and enter the email address to which your account was created. A message will be sent to the indicated mail proposing to log in to the site without having to provide a password. If you want, you can also set a new password by clicking on the link “set new password” in the email.
How can I change my account password?
You can change your account access details at Factoryprice.eu at any time. Just go to the “Edit Data” section in the “Your Profile” tab. At the bottom of the section, select the option “change your password”. Now you can set a new password to access your account. Be sure not to submit your login details to anyone on the site.
How can I change TIN or address details for shipping orders?
Unfortunately, these changes can not be made on your own due to the tax obligation and settlements different for different countries. We will be happy to help you update this information — contact our Customer Service Office and our support team will definitely correct the data you need in your profile.
How do I change my email address?
You can change the email address for receiving our notifications and logging in to the website at any time in the “Edit Data” section in the “Your Profile” tab. Just enter a new one supported by you in the “email address” field. Please note that all correspondence regarding the fulfillment of your orders and all newsletters will be directed at this address.
Is my personal information secured?
WHOLESALE PRODUCTS AND OFFER
What products does Factoryprice.eu wholesale offer?
Our offer is constantly changing and the range spectrum is very wide. You will find a rich fashion offer that will completely change you and your customers, and the wardrobe will always comply with current fashion trends. In addition to everyday and outerwear, footwear, lingerie and everyday accessories, we have prepared a specially selected HOME offer.
Do the products comply with standard size?
It may be that in some products, the size deviates slightly from the standard size. This is due to the fact of importing clothing from different manufacturers. Possible size discrepancies (overstatement or understatement) are given in the description. By selecting a product from our offer, you can suggest yourself with the general size chart given on the website. If you have any concerns about the size, please contact our Customer Service Office. Just send us an email message with the product code and a question about specific dimensions.
Do the prices visible on the wholesale website include VAT?
The prices we list on the product pages are net prices. We cooperate with wholesale customers from all over Europe, some of whom are EU VAT payers as part of the intra-Community supply of goods. Therefore, 23% of the VAT charged should be added to the prices on the website.
ACCESS TO ALL FUNCTIONS OF WHOLESALERS
Can I know the offer and price range of products from the wholesale offer?
Prices and inventory status are only visible when logged in to the wholesale website. So it is necessary to register the account of the wholesale customer.
How can I access photos and product descriptions from the offer?
After logging in to the wholesaler website, you can use all its features free. You can easily transfer our wholesale offer to your online store, or you can use single photos and descriptions completely for free. You can find detailed information here: Access to photos and descriptions Convenient Wholesale Integration
PLACING AND EDITING ORDERS
How can I place an order?
The purchasing process is very intuitive. You just need to select the products of interest to you and add them to your shopping cart. If you want to collect more products, click on the “Continue Shopping” button, which will appear in the middle of the page. After completing all the goods, go to your shopping cart by clicking on its icon in the upper right corner of the page. If you have a discount coupon, you can use it at this stage by typing a string and accepting the use with the “Approve” button. Go ahead by clicking on the button at the bottom of the page and on the following subpages, complete the delivery form and your preferred payment method. Also check that the indicated address data is up-to-date — exactly in this form will be transmitted to the transport company that will carry out the delivery.
Where can I get a discount coupon for shopping?
We send discounts on purchases in email messages, you can also receive a voucher in the package with your order. We post information about promotions on our social media profiles up to date. Follow us on Instagram and Facebook and keep up to date with all discounts! Facebook: @hurtownia .factoryprice Instagram: @factoryprice .wholesale
How to use the discount code?
You can use a coupon or discount code when placing an order. The discount code box is then visible at the top of the page. Just enter the code and press the “Approve” button. Then the value of the order will be reduced accordingly. Remember that only one code can be used in one order.
How can I check the status of my order?
Once you place your order correctly, you will receive an email confirmation of your purchase. Every time when changing status, we will inform you about the next stage of implementation. In addition, you can view the current status of the transaction in the “Orders and Available Funds” section of the “Your Account” tab.
Can I combine several orders into one larger?
Combining orders is possible at an early stage of execution. If orders have “unserviced” or “waiting for deposit” status, you just need to contact our Customer Service Office and indicate the order numbers for the call. Due to the dynamic procurement process, we recommend a telephone contact to ensure that the possibility of connecting orders will not be lost. If you have successfully merged orders, the shipping cost will be charged only once.
How to change the delivery address?
You enter your address details when registering a wholesale customer account. If you want a specific order to be sent to another address, please contact Customer Service. You just need to enter the order number and we will make the corrections you need. For technical reasons, the change of address data is only possible in the order with the status “unserved” or “waiting for deposit”.
Can I change the delivery address in the order during the execution?
Yes, you just need to contact us and provide us with the address details and order number. If your order has already received the shipping number, we will contact the carrier directly and together with them will try to redirect the package with your order to the appropriate address.
Can I cancel my order?
Of course. You just need to contact our Customer Service Office and indicate the order number you want to opt out of and our consultants will make the changes you need. If the order has already been paid, we will order reimbursement of the costs incurred so that the money is ready for the next purchases. Please note that you can opt out of an order or part of products only if the order has “unserved” or “waiting for deposit” status.
How can I cancel my order during its execution?
Cancellation of the order during its execution is not possible for technical reasons. If your order is already fulfilled, but you want to opt out of the purchase, please contact our Customer Service Office. Together we will determine the best solution and let you know the next steps.
Do you issue an invoice with a deferred payment date (merchant credit)?
Unfortunately, we do not issue such invoices. We can prepare a proforma invoice for payment. The time limit for the transfer is 3 working days, and the date of payment is considered to be the day of posting of funds in our account. You can download the document from the tab with completed orders or by contacting the Customer Service Office.
When will I receive an invoice for the order?
Along with the ordered products, you will receive an outdoor release document (WZ) with a list of products received in the package. Within 7 business days from the final date of delivery, our Financial Department will send an electronic invoice to the email address indicated during registration.
What are the available payment methods?
In the interests of the convenience of your purchases, we provide payment for the order by traditional transfer, electronic transfer via PayU and payment on delivery. It is not possible to make postal transfer for purchased products. Please note that you have exactly 3 days to pay the order with prepayment (transfer or PayU). After that date, the order will be automatically cancelled by our system and we will not fulfill it.
What is the account number to deposit for the order?
You will receive the data for the transfer for purchased products by email after placing the order. If for some reason you overlook the message or delete it, we will send an additional reminder about the need to pay the order. For your convenience, we provide the details for payment for your order:
Wholesale Factoryprice | MUS Sławomir Pazio
21 Przyszłości Street, 05-552 Łazy (near Warsaw)
EN 12,1090 1056 0000 0001,3426,4125 (SANTANDER)
SWIFT code (BIC): WBKPPLPP
Can I pay for the order in foreign currency (e.g. EURO)?
As much as possible — when placing an order, you can choose the currency on the wholesale website (you can find the right box at the top of the page, next to the shopping cart), and you can also contact our Customer Service Office. We will calculate the value of the order and send detailed details for payment execution. For your convenience, the bank account number for deposits in EURO is given below:
Wholesale Factoryprice | MUS Sławomir Pazio
21 Przyszłości Street, 05-552 Łazy (near Warsaw)
EN 76,1090 1056 0000 0001 3426 4137 (SANTANDER)
SWIFT code (BIC): WBKPPLPP
Is it possible to pay by card on delivery?
As a rule, when receiving, you can pay with a deducted amount of cash. Couriers are not obligated to have minor to spend the rest. Due to the dynamic growth of most transport companies, suppliers increasingly have a mobile payment card terminal with them. Detailed information regarding the time of delivery and payment options are sent by our logistics partners in separate email messages and via SMS.
Can you change the payment method selected in the order?
Changing the payment method is only possible at the initial stage of completion of the order, i.e. at the time when it has “unserved” or “waiting for payment” status. You just need to contact our Customer Service Office and indicate the order number where you want to change the form of payment. Please note that orders with payment on delivery are automatically transferred to fulfillment and we do not have the technical possibility of changing the payment form for prepayment. In this situation, it will be necessary to pay the shipment of the supplier when receiving the order
DEADLINES AND DELIVERIES
How long does it take to complete the order?
Let us redeem orders on a regular basis, so that shipment occurs within 24 hours at the latest from the moment of correct payment of the order. Orders with payment on delivery are automatically transferred to fulfillment. Our Shipping Department works all week, but it may be that orders placed on Friday after 1 p.m. the courier will not receive until Monday.
Can the order be delivered for the next day?
Unfortunately not, although we would very much like this to happen. Implementation within 24 h means shipping the order within a maximum of 2 working days from the moment of their correct submission and payment. From the delivery of the parcel to the courier to the actual delivery, in addition, 1 to 3 working days may elapse. However, we know that our logistics partners do their best to deliver shipments with our customers’ orders as soon as possible.
Can I collect the order in person?
Unfortunately, personal collection is not possible — we ship all products through transport companies. We managed to reduce shipping costs to a minimum, so that payment for delivery is almost unfelt.
Do you send orders in dropshipping model?
For this moment, we do not deliver shipments directly to the target customer. We send all orders directly to the delivery address of your warehouse indicated during registration. Further distribution you need to realize on your own. As we develop our services all the time, we strive to implement cooperation in the dropshipping model. In Customer Panel Available herein you can check the available options. As soon as we manage to implement such a solution, there will definitely be an additional option in your panel.
What are the costs associated with the shipment?
The total cost of delivery of the order depends on the selected payment method and the preferred carrier. We are trying to make our offer as competitive as possible, so we have lowered transport costs to a minimum. This will make the payment for delivery almost unfelt for you. The current price list of shipments is described in detail in bookmark with deliveries.
Can the order be shipped outside Poland?
Of course, we supply orders across all European Union Member States, to the UK and Ukraine. However, we note that the minimum value of the order and the increased cost of transport applies. Detailed information on this topic can be found in bookmark with deliveries.
EXCHANGES AND RETURNS
You can find information on returns in detail on this page: Refund and Exchange Rules
WARRANTY AND COMPLAINTS
Is the goods subject to warranty and warranty?
On the basis of the Wholesale Regulations developed on the basis of current provisions of law, including the Civil Code, we exclude liability in terms of warranty. We also do not provide warranty on the goods sold. As a wholesaler, we do not accept complaints from consumers who are your customers — for any defects found after purchase you are responsible as a seller on your own.
Can I file a complaint if I find defects after delivery?
We accept contractual returns in accordance with the rules described on this website: Refund and Exchange Rules.
CONTACT WITH THE STORE
How can I contact wholesale service?
For our customers, we provide a convenient form of contact with the Customer Service Office. Our consultants are available from Monday to Friday from 8 a.m. to 4 p.m. You can write us a message to email@example.com or call the number 601,547,740. The cost of the call is consistent with your operator’s rate.
Is it possible to come to the wholesaler to see the goods before buying?
Unfortunately, there is no such possibility. We are an online wholesaler and we carry out sales in the shipping model. If you have any concerns or additional questions about products, you can contact our Customer Service Department. You also have the opportunity to check the products after delivery and send back what does not meet your expectations as part of your contractual return. The rules of conduct in such situations are described in detail on this page: Refund and Exchange Rules.